How To Fix Face And Fingerprint Recognition Are Not Available On This Device In Windows 10

Windows 10 2018 October update came out with tons of features. Windows Hello was one of the security features among them. It’s no doubt that Windows Hello is an excellent feature, as it offers fingerprint and facial recognition feature to log in to your PC. So, you don’t want to enter that annoying password every time you log in.  But, unfortunately for some users, it shows an error message that Face And Fingerprint Recognition Are Not Available On This Device, even after you have the hello devices. If you are facing the same problem and looking for the solution then you are in the right place. In this article, we will give you an idea about, How To Fix Face And Fingerprint Recognition Are Not Available On This Device In Windows 10. Without any delay, let’s get it started.

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1.Update/Install Drivers

Most probably this problem is caused due to outdated drivers or the drivers are not installed properly. So make sure that all your drivers are up to date, especial the Bio-metrics drivers. In most of the cases updating the drivers will solve the problem. Here is a way how you can update your drivers:

  • Search for Device Manager in the search bar.
  • Now, find Bio-metrics devices or the device you want to update from the list and expand it.
  • Now, right click on the device and tap Update Driver.
  • And, Now follow the instructions.
  • After the updates are completed, restart your PC to take effect.

If you’re lucky this must solve your problems, if it didn’t then let’s jump into the next method.

2.Updating Windows

Sometimes, the reason will be you aren’t having the latest version of windows or maybe some updates are pending, So check it.

  1. Press Windows Key+I or search for Settings in the search bar.
  2. Now, Go to Security and Updates>Windows Update.
  3. Install any available updates
  4. Restart your PC and check if your problem is solved.

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3.Run Troubleshoot

Sometimes there may be a problem with your Bio-metrics scanner or Camera which can be fixed by running a troubleshooter. Download the troubleshooter by clicking here. After the download, run the troubleshooter and look whether the problem is solved.

4.Checking The Group Policy Settings

Sometimes the answer to your problem lies in group policy settings. You should check if the face and fingerprint recognition is disabled. To check it:

  • Open the start menu and search for gpedit.msc, now it will open the Windows Group Policy
  • In the left side, Go to Computer Configuration>Administrative Template>Windows Components>BioMetrics.
  • Now, on the right side panel double click on allow the use of biometric and check the enabled. Do the same for Allow users to login with biometrics.
  • Now restart your PC and check whether your problem is solved.

5.Reinstalling Devices

Sometimes this Problem is caused due to the improper device installation. So try Uninstalling your device and installing them again.

  1. Search for Device Manager in the search bar.
  2. Now, find Bio-metrics devices and imaging device
  3. Now, right click on the device and tap Uninstall and restart your pc. The devices will installed automatically.
  4. Does it solve your problem? if no then trying other methods

Still Facing The Problem.

If the above methods didn’t solve your problem then the problem might be because of your Bio’s Setting try enabling biometrics in bios security. Or it might be a bug with the windows, Windows 10 2018 October update contains many bugs so wait until the next update which will be out soon, hope that update will solve your problem.

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